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Shipping & Returns

Shipping rates:

Shipping to Germany (domestic)

The following shipping rates apply to shipments within Germany and vary according to the value of the order:

Minimum order value: 10,- Euro per shipment:
orders from 10,- to 15,- Euro 5,- Euro
orders from 15,- to 25,- Euro 4,- Euro
orders from 25,- to 50,- Euro 3,50 Euro
orders from 50,- to 80,- Euro 2,- Euro

 

 

Free shipping for orders of € 80 and higher!


(A few of our very heavy or bulky articles cannot be sent under the above conditions. These articles are marked as such in the article descriptions.)

Payment (Germany):
Cash on delivery (COD) payments will include a COD fee of € 6. When paying in advance, only the shipping fees will be charged. Transfer your payments to:

    Ebeling & Mayer GbR
    Deutsche Bank 24
    BLZ: 860 700 24
    Account no: 1241041

International shipping rates:

The following shipping rates apply to shipments outside of Germany and vary according to weight of the order. We therefore ask that you check the applicable shipping costs when placing your order.

Minimum order value: € 15.00

(A few of our very heavy or bulky articles cannot be sent under the above conditions. These articles are marked as such in the article descriptions.)

Payment (international):
Advance payment only is possible for international shipments.
Transfer your payments with the order number and name to:

    Ebeling & Mayer GbR
    Deutsche Bank Leipzig
    IBAN: DE38860700240124104100
    BIC: DEUTDEDBLEG

Guarantee:

In accordance with the newest laws, kif-kif recognizes an extended guarantee of 2 years, effective immediately. Received goods should be reviewed and any missing or defective items reported to kif-kif within the 14 day limit. Kif-kif reserves the right of rectification of defects.

The improper use, storage or handling of apparatuses including that of a third party is not covered by the guarantee.

Returns:
When returning items please package them as well as the way you received them, preferably using the same packaging that they arrived in. Please include a note or a copy of the bill and inform us as to whether you would like to exchange the article or to receive a refund of your payment on your account. (Please do not forget to include your account information and your telephone number in case we need to contact you!) Returns should be paid for by the sender to avoid unnecessary expense for the sender and kif-kif.

Please send returns to the following address:

    Ebeling and Mayer GbR
    -Warenrücksendung-
    Kurt-Schumacher-Str. 39
    04105 Leipzig
    Germany

    shop@kif-kif.de

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